Let’s face it: there’s no substitute for in person, one-on-one communication, and having the skills to master such interactions is crucial for both business and personal success. This unique, online course is designed to give you a strong foundation in essential communication skills and competencies. Through practice sessions and role plays, you’ll be on your way to developing the confidence and communication know-how you need to establish yourself in the business world—and keep moving ahead throughout your career.

• Optimize communication skills you already have;
• Get strategies to better assimilate verbal information;
• Effectively interpret the knowledge you hear;
• Improve work relationships and reduce misunderstandings;
• Communicate clearly and appropriately—and with greater confidence;
• Choose the right words even in difficult circumstances; and
• Expand your influence and be recognized for your skills.

What You Will Cover

Assessing Your Communication Skills

• Understanding the skills you already possess; and
• Assessing your effectiveness and identifying improvement areas;

Developing Your Listening Competencies

• Defining the competencies of effective listening;
• Identifying the different components of the information you’re hearing;
• How to take a more active role when listening; and
• Increasing comprehension through mental openness and feedback.

Increasing Cognitive Skills to Promote Comprehension

• Discerning, analyzing and evaluating;
• Visual aspects of verbal communication;
• Relating information productively to your own experiences;
• Creating mental cross-references between old and new information; and
• Framing statements and discussions.

Roadmap for Clearer Communication

• Understanding effective body language and appropriate word choice;
• Finding mutual connections or similarities to enhance communication;
• Controlling emotions and establishing the right tone of voice;
• Storytelling with imagery, passion and evocative language; and
• Creating a personal action plan

Who Should Attend

Early and mid-career professionals or anyone interested in enhancing their fundamental verbal communication skills, including coordinators, specialists, analyst, consultants, associate managers and project managers and leadership-track administrative professionals.