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English for PAs and Secretaries

In today’s business world, where even small companies are working internationally, the role of Personal Assistant/Secretary requires the ability to communicate effectively in English, either internally with colleagues or externally with clients or suppliers. Increasingly there is a need for Personal Assistants and Secretaries, who are in charge of their manager's Agenda to be able to make arrangements, organize meetings, write emails and letters, take minutes all in English, the language of international business. They need to communicate with colleagues, clients and suppliers in English which is clear and well-structured. Improving your communication skills in English will help you to perform your role more effectively and to help your colleagues more efficiently.

Turning Theory into Practice

This course encourages participants to develop their language skills in situations and contexts relevant to their professional work. The programmer will be based around the needs of the participants, developing language skills through practical application, vocabulary development, language analysis, active listening practice, relevant role-plays and frequent group and individual feedback. Participants will also discuss the Cultural Aspects of their roles and of dealing with people from many nationalities.

Practical language skills will be developed in the following contexts:

The Role of the PA/Secretary

  • Defining and developing the role of the PA/Secretary;
  • Describing the most important challenges & how to overcome them; and
  • Planning for development.

Effective Communication

  • Interacting with others;
  • Defining and developing the role of the PA/Secretary;
  • Relevant vocabulary for different company functions (HR/Finance etc.); and
  • Making plans and diary arrangements.

Dealing with visitors

  • Welcoming, Introductions and Greetings;
  • Making small talk; and
  • Checking and clarifying arrangements.

Organizing a conference or event

  • Planning the event;
  • Writing to participants and delegates;
  • Circulating information;
  • Collating requirements;
  • Clarifying requirements – ordering equipment;
  • Dealing with the Venue – precise and clear instructions; and
  • Complaints and apologies.

Communicating in writing

  • Emails and short notes;
  • Formal and informal letters;
  • Report writing;
  • Diplomatic language;
  • Clarity and conciseness;
  • Summarizing and concluding;
  • Taking minutes of a meeting; and
  • Writing up the minutes.

Telephoning

  • Simplicity and clarity;
  • Pronunciation;
  • Making suggestions and proposals;
  • Taking notes and messages; and
  • Using your voice effectively.

Benefits to you:

  • Improving your English language skills in contexts relevant to your role;
  • Recognizing the key functions of your role;
  • Receiving individual feedback on your language skills;
  • Perfecting your skills in English to be more effective and efficient in your job;
  • Building on your skills in preparing meetings, business trips, conferences and other events;
  • Increasing your confidence when using English with visitors and colleagues; and.
  • Fast tracking the development in your overall language ability.