In today’s volatile and challenging Russian business environment, you have to build successful work relationships and interact with people in a positive way—in English-- to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success.

The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you.

This FR online course will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.

How You Will Benefit

• Build better rapport and gain the trust of your colleagues;
• Discover the basic competencies critical to solid work relationships;
• Develop flexibility in actions, thoughts and feelings to better handle any situation;
• Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening;
• Influence and motivate others to first-rate performance;
• Learn how to use direct and indirect messages accurately;
• Build your self-esteem as you discover a new self-awareness;
• Identify strengths, weaknesses and opportunities in your work relationships;
• Understand values, beliefs, attitudes and perceptual processes;
• Understand emotions and how they translate into emotional intelligence; and
• Master the keys to excellent communication: observe, listen, analyze, plan, communicate.

What You Will Cover

Effective Work Relationships

• How do you build work relationships;
• Learn behaviors that support or undermine your relationships; and
• Assessing your relationships.

Communication and Perceptions

• World view, perception and work relationships;
• Trust busters and how to fix them;
• The five axioms of conscious communication; and
• Mirroring and rapport.

Investigating Emotions and Emotional Intelligence

• Social intelligence and multiple intelligences;
• Assessing your multiple intelligences;
• Five domains of emotional intelligence; and
• Improving work relationships through emotional intelligence.

Building Better Relationships with Ourselves and Others

• Perception, world view, emotional intelligence—and you;
• Self-awareness, self-esteem and self-concept; and
• Case study to understand your styles—and how to flex them.

Relationship Building

• Managing assumptions in order to build trusting work relationships;
• Consciously building trust at work; and
• Developing and showing a positive attitude.

Express Needs Within Work Relationships

• Expressing needs and influencing others;
• Performing an interpersonal needs inventory;
• The shape and sound of assertiveness; and
• Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile.

Relational Communication

• Identifying your communication style: how you relate most often;
• Sharpening verbal and nonverbal behaviors and skills;
• Applying direct and indirect messages for more flexible communication; and
• Using feedback and questioning skills to better understand others.

Relational Listening

• Listening barriers and their impact on effective work relationships;
• A listening improvement map;
• Improving listening by asking good questions; and
• Applying active and reflective listening skills in various situations.

Addressing Relational Change and Conflict

• Practicing relational change;
• Addressing conflict and relational change;
• Selecting your conflict-resolution style;
• Planning to resolve conflicts assertively;
• Resolving conflicts with work relationships in mind;
• Developing and practicing a conflict-resolution plan.

Course Outline

Learning Objectives

• Learn How to Build Rapport and Achieve Trust;
• Develop Flexibility in Actions, Thoughts, and Feelings to Better Handle Any Situation;
• Identify and Accept Personal and Professional Responsibilities in Communicating Effectively with Others;
• Identify and Avoid Communication Mistakes Such as Misinterpreting Others or Ineffective Listening;
• Understand and Use Others’ Communication and Thinking Style Preferences to Influence and Motivate Them to First-Rate Performance; and
• Define Productive Relationships in Terms of Achieving Workable Compromise and Strategic Interdependence.
• Identify Strategies to Improve Work Relationships By Applying Emotional Intelligence
• Create Ways to Be a More Effective Team Member and Leader By Using Polished and Conscious Communication
• Master the Keys to Excellent Communication: Observe, Listen, Analyze, Plan, and Communicate

Effective Workplace Relationships

• Identify Behaviors That Support or Undermine Effective Workplace Relationships; Assess Personal Uses of Behaviors That Support or Undermine; and
• Effective Relationships with Important People and Groups at Work.

Communication and Perceptions

• Identify and Accept Personal and Professional Responsibilities in Communicating; Effectively with Others By Becoming a “Conscious Communicator”;
• Evaluate a Model of Communication in Order to Be Conscious of the Direct Correlation Between Effective Communication and Strong Work Relationships;
• Identify Behaviors That Erode Trust and How They Can Be Avoided;
• Recognize Short- and Long-Term Implications of Communication as a Cycle of Continuous Responses That Create “Relationship Residue”;
• Use Rapport Building as a Tool to Improve Relationships.

Investigating Emotions and Emotional Intelligence

• Apply a Broader Definition of Intelligence;
• Redefine Yourself and Others Using a Multiple Intelligence Model;
• Identify the Relationships Amongst Emotional Intelligence, World View, Perceptions, and Effective Relational-Communication Behaviors; and
• Analyze and Identify Strategies to Improve Work Relationships By Applying Emotional Intelligence,

Building Better Relationships with Ourselves and Others

• Evaluate the Impact of World View, Perception, and Emotional Intelligence on Self-Concept, Self-Esteem, and Self-Awareness;
• Identify the Impact of Self-Perception on Our Interactions with Others;
• Explain and Apply the Concepts of Self-Fulfilling Prophecy in the Workplace; and
• Identify Your Particular Social/Communication Style—How You Most Often Relate. Behaviors and Reactions
• Apply Conscious Communication Skills to Assessing the Situational Trustworthiness of Others; and
• Analyze, Assess, and Counteract People and Situations That Elicit or Exhibit Unproductive Attitudes.

Expressing Needs Within Relationships

• Assess Interpersonal Influence Choices Using the “Need to Control” Continuum;
• Analyze When and How to Most Effectively Use Assertive Verbal and Nonverbal Behaviors; and
• Apply Insights Gained Through Completing a S.W.O.T. Profile to a Personalized Influence-Development Plan.

Relational Communication

• Improve Your Communication with Others Who Have Different Styles, Therefore Building More Meaningful and Productive Relationships;
• Assess and Sharpen Verbal and Nonverbal Behaviors and Skills;
• Apply Direct and Indirect Messages in Order to Flex Communication to Meet Varying Goals; and
• Utilize Feedback and Questioning Skills to Better Understand Others and Their Relationship Needs.

Relational Listening

• Identify Listening Barriers and Their Impact on Development of Effective Workplace Relationships;
• Ask Good Questions and Use Paraphrasing to Improve Listening Skills and Relationships;
• Apply Active and Reflective Listening Skills in Specific Types of Workplace Listening Situations; and
• Apply Best Practices for Giving or Seeking Feedback

Addressing Relational Change and Conflict

• Assess and Adapt to Changes in Work Relationships and the Work Environment;
• Identify Conflict Management Strategies to Fit Specific Relationships and Situations; and
• Synthesize Skills Addressed in the Program and Systematically Apply Them in Creating a Comprehensive Plan for Assessing and Resolving Relational Conflicts.