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ENGLISH COMMUNICATION SKILLS FOR RUSSIAN PROFESSIONALS

Building Better Work Relationships: New Techniques for Results-Oriented Communications in English

In today’s volatile and challenging Russian business environment, you have to build successful work relationships and interact with people in a positive way—in English-- to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success.

The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you.

This FR online course will prepare you to create better work relationships by becoming a “conscious communicator.” You’ll return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies.

How You Will Benefit

• Build better rapport and gain the trust of your colleagues;
• Discover the basic competencies critical to solid work relationships;
• Develop flexibility in actions, thoughts and feelings to better handle any situation;
• Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening;
• Influence and motivate others to first-rate performance;
• Learn how to use direct and indirect messages accurately;
• Build your self-esteem as you discover a new self-awareness;
• Identify strengths, weaknesses and opportunities in your work relationships;
• Understand values, beliefs, attitudes and perceptual processes;
• Understand emotions and how they translate into emotional intelligence; and
• Master the keys to excellent communication: observe, listen, analyze, plan, communicate.

What You Will Cover

Effective Work Relationships

Communication and Perceptions

Investigating Emotions and Emotional Intelligence

Building Better Relationships with Ourselves and Others

Relationship Building

Express Needs Within Work Relationships

Relational Communication

Relational Listening

Addressing Relational Change and Conflict

Course Outline

Learning Objectives

Effective Workplace Relationships

Communication and Perceptions

Investigating Emotions and Emotional Intelligence

Building Better Relationships with Ourselves and Others

Expressing Needs Within Relationships

Relational Communication

Relational Listening

Addressing Relational Change and Conflict

8 (495) 969 87 46

Russia, Moscow, Suschyovsky Val Street, 43с2

info@fluentrussia.ru